At DGHub Nepal, we are committed to ensuring customer satisfaction with every purchase. This Refund and Return Policy outlines the terms and conditions for requesting refunds or returns for the digital products purchased through our website, www.dghubnepal.com.

1. Eligibility for Refunds

Due to the nature of digital products, we generally do not accept returns or provide refunds after the product has been downloaded or accessed. However, refunds may be issued under the following circumstances:

  • The product was not delivered as described.
  • There is a technical issue that prevents access to the product, and our support team cannot resolve it within a reasonable timeframe.
  • Accidental duplicate purchases.

2. Conditions for Refund Requests

Refund requests must meet the following conditions:

  • The request is made within 7 days of the purchase date.
  • You provide proof of purchase (e.g., order confirmation or receipt).
  • You clearly describe the issue or reason for the refund.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at support@dghubnepal.news or 9803562401.
  2. Provide your order details, including the purchase date, order ID, and product name.
  3. Describe the issue in detail and attach any relevant evidence, such as screenshots.

Our team will review your request and respond within 5-7 business days.

4. Non-Refundable Products

The following are not eligible for refunds:

  • Products that have been successfully downloaded or accessed, except in cases of technical issues.
  • Products purchased during promotional sales or special offers, unless required by applicable law.
  • Customized or personalized digital products.

5. Resolution Process

If your refund request is approved, the refund will be processed through the original payment method used for the purchase. Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.

If your request is denied, we will provide a detailed explanation, and you may contact our support team for further clarification or assistance.

6. Contact Us

If you have any questions or concerns about this Refund and Return Policy, please contact us:

Email: support@dghubnepal.news
Phone: 9803562401

Thank you for choosing DGHub Nepal. We value your trust and strive to provide the best experience with our digital products.